Frequently Asked Questions & Terms

How do I go about ordering a cake from you? 

Please use this webshop to order a whole cake/birthday cake by clicking on SHOP, with a minimum of 3 days notice given. 

What days can I place an order for collection for a birthday cake in your webshop?
You can currently order a whole cake for collection for Thursdays, Fridays and Saturdays with at least 3-4 days notice on this website, just click on 'SHOP' above. We can't provide cake collections outside of our opening hours or trading days!

Do you sell whole cakes in store? 

We don't always, so it's best to order in advance using the webshop. However, on some occasions we have a whole cake in store which can be purchased over the phone, but this also means you don't have the webshop's full selection to choose from.

Can I order a last minute cake from you with less than 3 days notice?  

We can't guarantee that we will have the availability, therefore please get in touch via email or on the phone to check first! Please note a £5 short notice surcharge will apply to your last minute order if we have the availability. 

Are all of your cakes/products vegan?

Yes! We don't work with animal derived ingredients and we don't keep any at our premises. Everything is 100% dairy and egg free, vegetarian and vegan.

Can I order a bespoke/customized cake from you? 

Please send the required decoration (e.g. photo) with details and date to contact@earthcakebristol.com and we will have a look and see whether we can make it. Please allow at least 1-2 weeks notice.

Do you deliver?

We offer delivery service for wedding cakes/wholesalers only. You can order birthday cakes from our webshop for collection only, alternatively you can pop over to GoodSixty's website www.goodsixty.co.uk they offer deliveries on behalf of small businesses in Bristol! You'll need your postcode to find out whether they can deliver to your area from us.

How should I transport and store my cake collected from you?
The cake should be transported on a flat surface, ideally with the aircon on, in the boot or the footwell on a non-slip surface. Avoid transporting on the seat or someone's lap! It should be kept in the fridge and in the box. 

 
What is the shelf life for your cakes?
Depending on the type of cake, it's approx. 3-4 days if kept in the fridge. Our cakes also freeze well for up to 6 months. Defrost the cake by moving it to the fridge from the freezer, for the night before serving.

Is your cafe open for eat-ins?

Due to increased amount of cake orders and lack of shop space we have decided to remain open for takeaways only, therefore eat in is not available. 

We are open for walk in takeaways and we are also on Deliveroo who can deliver from our shop's daily selection (we offer slices, cupcakes, or savoury pastries) during our opening hours!

Do you offer afternoon teas?

Yes, for takeaway at the moment. Please click on 'Afternoon Tea' to pre-order with at least 2 days notice for Saturdays.

Do you do wedding cakes/ events/ wholesale? 

Yes! Drop us an email with details and the date to contact@earthcakebristol.com to enquire and to receive a quote. 

Please kindly note wedding cakes are booked several months ahead. Please get in touch in time to check availability, to avoid disappointment. 

Do you offer gift vouchers? 

Yes we do, you can find them on the webshop too (collection or can be posted if you leave your address at checkout).

ALLERGIES

It is your duty to inform us about any allergies and intolerances you may have and Earthcake accepts no responsibility for omissions or errors once payment has been agreed and paid. Please note while we supply 100% vegan and other free from goods, we can't guarantee a 100% nut free, soya free, wheat free, gluten free or refined sugar free environment as these are all handled in our kitchen. We have catered many customers with these intolerances before without any problems. By making payment you are confirming that you have agreed to these terms. 

What is your cancellation policy?

As your order is made especially for you, the following conditions are implemented when an order is cancelled:

2 weeks from collection date - 25% of the total cost will be payable

1 week from collection date - 50% of the total cost will be payable

0-1 week from collection date - 100% of the total cost will be payable

My cake got damaged in transport, what can you do? 

Please note once a cake is collected the full responsibility of the cake is with the customer. We make the cakes to be transportable on a long distance and it comes in a cake box which protects it, also instructions and precautions about transportation are given on collection.  Once the cake has left our premises it's no longer under our control.

I don't like my order, what is your refund policy?

In the unlikely and rare event of the above please call and return the whole order back within 24 hours of collection so we can assess the situation and offer another cake or refund (full or partial) depending on the situation.